Cancellation Policy and Guidelines


Tranquil Moments appreciates that you have chosen us for your premier body work experience. We strive to take each individual client and give them the very best that we can offer every single time. In order to give each client the individual time and quality of service, we schedule out specific time that is needed for each session. Tranquil Moments would like to offer some helpful guidelines and policies so that you may get the best out of the time that is set aside specifically for you.

If you are a new client please arrive 10 minutes before your scheduled session for time to fill out a one page health form, briefly discuss your health history, choose a scent and have some time to relax with a complimentary foot soak or on the table allowing your body and mind to start transitioning from the busy outside bustle of everyday living to a more relaxed and tranquil state of mind.


We understand that unanticipated events happen occasionally in everyone’s life and are happy to honor your business as follows.   If there are any health issues present at the time of your scheduled treatment that might exacerbate symptoms (for example, fever, cold, sickness, infection, recent hospital visit, vomiting or diarrhea within the prior 24 hours, or ill children at home), please contact us before your scheduled treatment.  In these emergency circumstances, we may not charge for less than 24 hour cancellations.

Cancelling Appointments

24-hour advance notice is required when cancelling a massage appointment.  Because all massage services are by appointment only, a major credit card may be required to hold your appointment.  You will not be charged until massage services are rendered, unless you fail to cancel within 24 hours and/or no-show (see below) your appointment!  If you fail to provide 24 hours advance notice, you will be charged the full amount of your appointment.

Late Arrivals

Out of respect and consideration to your therapist and other clients, please plan accordingly and be on time.  If you arrive late, your session may be shortened in order to accommodate others whose appointments follow yours.  Depending upon how late you arrive, your therapist will determine if there is enough time remaining to start a treatment.  Regardless of the length of the treatment actually given, you will be responsible for payment for the full session.  If you arrive more than 15 minutes past your scheduled start time, however, your appointment will be considered a no-show (see below) and will be charged as such.


At Tranquil Moments, we understand that unexpected events occur and there are many reasons why you may need to cancel a massage appointment.  However, we ask that you call if you cannot keep your scheduled appointment.  Clients who fail to show for appointments will be charged a no-show fee of the full amount of your appointment and may be asked to pre-pay for future services.  Because all massage services are by appointment only, if you miss two or more services or do not show for your scheduled appointment, a major credit card will be required to hold future appointments.  You will not be charged until massage services are rendered, unless you fail to cancel within 24 hours and/or no-show your appointment.


Clients who have purchased pre-paid packages or gift certificate and no-show for their scheduled appointment will forfeit that session in the package and/or gift certificate.  The value of the package and/or gift certificate will be reduced by the amount of the no-show fee.  It is important that our massage therapists are compensated for the reserved time slots.


Thank you for taking these guidelines into consideration when scheduling your next tranquil moment.

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Our Therapists

At Tranquil Moments, we strive to create the most relaxing environment possible for both our clients and our therapists. We treat our therapists respectfully; they are trained and licensed professionals who deserve to apply their teachings in an atmosphere that’s creative, open and comfortable.

We allow our therapists the freedom to create their own schedules so they can achieve the perfect balance between work and home life. Therapists are also given an adequate break between each massage session. Creating this buffer between sessions means the therapist doesn’t have to rush to finish your massage and it allows them time to rest and prepare for the next session.

Our therapists work very hard to provide the best massage for you and therefore earn a respectful commission for each massage they perform. Therapists at Tranquil Moments aren’t micro-managed employees; they’re trusted professionally licensed to provide care to clients. Therapists are also directed against pushing products and services on our clientele. We know that by investing in our therapists, we’ll in turn provide the best care for our clients. Our therapists are the backbone of Tranquil Moments and why our atmosphere is so tranquil. We greatly appreciate their time, effort and the different techniques they bring to our business.

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Getting Massages While Sick-Yay or Nay?

So, you’re sick. You woke up with unmistakable body aches, your nose is so plugged you can only breathe through your mouth, and your temperature is off the charts. You call out from work, but decide to keep your massage appointment.  After all, your therapist did tell you massage helps relieve aches and pains and the idea of a session may seem extremely relaxing. However, getting a massage while sick is actually not the best cure; in fact, it’s not a cure at all and can make things worse.

Here’s why:  Massage increases circulation throughout the body. The technique used creates pressure that moves blood from muscles and allows new blood to flow in. Massage also releases metabolic waste from the muscles and organs and pushes it through your body. Let me put it this way: half way through a massage, have you ever felt congested? Your face is in the face cradle and all of a sudden, your nose starts to feel plugged and possibly begins to run? This is because metabolic waste is being released and your body is trying to find ways to get rid of it. This increase in blood flow and surge of metabolic waste will only make you feel worse if you are already sick. Your body has to fight even harder, increasing the severity of your symptoms.

Keeping a massage appointment while you are sick can affect your massage therapist and other clients. During a massage session, you’re in a warm, closed space with minimal ventilation for an hour or more. The time spent in the room allows your virus to spread. Of course, your therapist will wash their hands after your session and make up the table with clean sheets, but simply talking or touching a counter can still spread the virus. The spread of viruses can be costly. Some clients may not be able to take over the counter medications to ease the symptoms of the virus and if the virus affects your therapist, they may need to cancel appointments so they can take time to feel better themselves. Not to mention your weakened immune system. Should a different virus be lurking at the clinic, you may leave feeling worse and even more sick then when you came in.

Receiving regular massages can have major benefits to your body and your health. Like I said above, massage increases circulation, releases metabolic waste, and can strengthen your immune system, making it harder for viruses to bring you down at all. Massage can also relieve tension that may have occurred during your time sick. Coughing and sneezing, feeling achy and cold, all of these things can make your body tense, so once you’re feeling better, schedule a massage. If you’re sick, your therapist would much rather you cancel your appointment and reschedule once you’re feeling better.


http://www.nuhs.edu/news/2013/9/when-it%E2%80%99s-not-a-good-idea-to-get-a-massage/ –  http://pbmassagetherapy.com/massage-when-sick/

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